Does no Contract, really mean NO Contract, so there is nothing that I need to sign?
You are right! We do not require any signature. Therefore, this gives people the peace of mind to know that they are not in a bind of any kind with us. However, we do have an agreement form we send out to all new clients, were it explains any possible issues that may come up, this helps us clear any questions or concerns.
You gave me an approximate quote, is there any way I can find out what exactly I am going to pay?
Unfortunately, we give approximate quotes when we are not sure what to expect (example: approximate quote from $55 to $70). If you feel your home is not too messy then you will probably pay the lower end of your quote, but if you think there is much work to be done then you may be paying the higher end of the quote. Rest assured that your fee will not be more than the higher amount of your quote.
Why is it that you give online, over-the-phone, or in-home quotes and other companies prefer to give me an in-home quote only?
Many companies/franchises DO NOT do online or over-the-phone quotes as a way to do an in-home quote that is "more accurate" while an in home quote is indeed more accurate this is used as a way to get into your home and therefore make you less likely to say no. The TRUTH is many companies have the base pricing and add or subtract accordingly depending on what you want or what your tailored needs will be. Think of it as that salesman that knocks on your door shows you a big smile a few persuasive words and maybe a small demonstration, whether you want to or not you will feel compelled to "buy" his product because you know he came all the way out there to show it to you so it is only fair. We have no problem letting you know over-the-phone/online what you may expect to pay and you decide if you want to accept or not. Zena's Detailed Maids will NEVER pressure you into an in-home estimate as a way of getting a client, we let our cleanings speak for themselves and that is how we keep 'em coming back for more!
What do you mean by mopping floors on your knees?
Exactly that! We use knee pads to keep our knees comfortable. This technique is great to get ultra clean floors. Basically, we will get on our knees and mop your floors with our hands.
I am leaving on vacation, what do I have to do to temporarily cancel services?
Just let us know, when will your last cleaning be and when you want to resume again. Please be aware that once you come back you may be charged a higher than normal fee since you have not had a maintenance cleaning in a while and there will be more dust and such to clean up. Also, your appointment date/time may be changed.
I don't want regular cleaning services, but I DO want to use your cleaning services once in a while, can I do that?
Absolutely! We have long time clients that only call us when they want cleaning services. Of course, your fee may stay the same as your first time cleaning since your cleaning services will not be as often.
Are you pet friendly?
Of course! We have also noticed that pet owners have been entrusting us more with their non-human babies. For a few years we have only announced ourselves as maids but due to more demand for our pet skills we are delighted to announce that for an additional set fee we will be more than happy to care for your pet while we are there. Please read more about this on our "pets n' plants" page.
Are you plant friendly?
Yes. As described on the answer above, due to popular demand we have also added plant care to our list of services. Please read more about this on our "pets n' plants" page.
What if something breaks or something comes up missing?
To date we have never had anything happen to us were something went wrong, but for our mutual peace of mind we are fully Bonded and Insured. Our certificate is readly available for viewing if it is requested.
How experienced are you all and how long have you all been in service, I have never seen "Zena's Detailed Maids" advertised anywhere?
The reason for us not advertising is because we get most of our clients from referrals. We do very little advertising, but the advertising we do-do is mostly online. The owner, Zenaida, has been cleaning homes for about 20 years (wow, time does fly!), she was always turning down prospective clients due to her only helpers being her sisters. So it wasen't until about 2 years ago that she decided to get really serious about it. Instead of turning down work, why not train someone to clean the way Zena does?! Forward to now, we are proud to tell our prospective clients, "We look forward to serving you."
Didn't you all used to clean businesses/commercial offices?
Yes we did, but due to our fast growing demand for residential home cleaning we decided to make ourselves EXCLUSIVE to residential homes and apartments. This enabled us to keep our one of a kind quality of services without lowering it.
What sets you apart from other cleaning services?
No contract needed. We clean in detail. We offer many additional services, to include, chimney sweeping, hand mop floors, launder clothes, pets n' plants and more! We offer FREE of charge launder set of linens and load of towels. We keep our prices competative and affordable. We can almost always schedule the same week. We are very dependable, you can count on us! Best of all, we like to pride ourselves in many of our customers come from referrals!
