Referrals upon request.  If you are still a little warry of us cleaning your home (we would be too at first) we encourage prospective clients to request referrals.  We feel one of the best ways to gain trust from future clients is through our existing clients.


Process:

* First is the quote.  There is various ways to get your quote.  You may either call to request a quote over the phone, request an in-home estimate, or do it online under the "Free Quotes" tab, for a free quote.  If you call and we do not answer we may be busy serving other clients so please leave your message and we will get back to you asap.  If you do it online we will certaintly get back to you with a quote asap.  We check online quotes during business days/hours. 

TRUTH ABOUT IN-HOME QUOTES Many companies/franchises DO NOT do online quotes as a way to do an in-home quote that is "more accurate" or "tailored specifically to you" while an in-home quote is indeed more accurate this is used as a way to get into your home and therefore make you less likely to say "no".  The TRUTH is many companies have the base pricing and add or subtract accordingly depending on what you want or what your tailored needs will be.  We have no problem letting you know over the phone/online what you may expect to pay and you decide if you want to accept or not.  Zena's Detailed Maids will NEVER pressure you into an in-home estimate as a way of getting a client, we let our cleanings speak for themselves and that is how we keep 'em coming back for more!

*Once you have gotten your quote and wish to continue.  You can contact us back, call or online.  At that point we will go over any details and/or special circumstances.  Next we will set up a mutual time to go over to your home for either the first time cleaning or an interview appointment.  For those that do not need an interview appointment and rather just have their home cleaned you may certainly leave a note if you feel we should be aware of anything (examples: certain sink not working, do not touch a certain area, etc..)

*You do not have to be there for the first time cleaning or any further cleanings.  If you chose no interview you can still be there to briefly greet for the first time cleaning, then you may either leave or stay home.  We are not particular of clients wanting to be home (specially those that work from home) when we are cleaning, however, we do ask to have appropriate space in order to do our work without distractions.  We can start in your room or office room if you like, in order to give you your space back as soon as possible.

* AT NO ADDITIONAL CHARGE: If you are going to want the linens washed please leave the clean set on your bed.  If you only have one set please let us know if you would like us to wash and place back the same set.  We also include one load of towels to launder, just let us know if you will want your towels washed and leave the pile in the designated area.  If all cleaning is done and the dryer is still going we will leave the last load in the dryer. (***Please advise us prior to your cleaning or at the very beginning of your cleaning if you are requesting laundry services***)

*After the first time cleaning we will check with you to see how everything was afterwards.  At that time, if you would like to set up once a week or every other week cleaning we will certainly accomodate you into our appointment book.  For those that had set up a one-time cleaning, move-in/out cleaning or monthly cleaning only we will still check back with you to make sure everything was what you expected.

Please be aware that cancelling or rescheduling often may increase normal cleaning fee since skipping a few visits may result in your home accumulating alot more dust, etc... which requires more time than normal to clean all over again.

*That is it!  As you can see its a pretty simple and fun process because the end result is something great to come home to.

*Are you concerned of something breaking or something missing?  We have yet to have an incident were something went wrong, but for our mutual peace of mind we are Fully Insured and Bonded with a certificate of proof available upon request.

*From time to time we will leave a questionnare letter and pick it up next time around.  We do that in hopes to improve anything that may need improvements, if any improvements are needed the letter is kept strictly confidential only Zenaida, the owner sees it.  From there she will help your maid to better tailor the work to your needs.  If on the other hand, your cleaning services are up to par we will definately praise your maid.