• For added convenience we now let our existing clients view their account information online, once you become a client and you request your account be accessible online, you will be able to view your cleaning schedule, add feedback to a certain cleaning, add notes to a work order of a future cleaning, cancel a cleaning and more.... Customer Web Access

Our Process:

•   First is the cleaning service quote.  There is various ways to get your quote.  You may either call to request a quote over the phone, request in-home pricing for on-going services (which at that point we would determine your final set price), or go to our handy online page under the "Free Cleaning Quotes" tab, for a free Dallas house cleaning quote.  If you do it online we will certainly get back to you with a cleaning service quote asap.  Please note we check online quotes during business days/hours.  

• TRUTH ABOUT IN-HOME MAID SERVICE PRICE VISITS aka in-home interviews, aka walk throughs. Many companies/franchises DO NOT do online quotes or phone quotes, as a way to do in-home maid service pricing that is "more accurate" or "tailored specifically to you" while in-home pricing is indeed more accurate this is used as a way to get into your home and therefore make you less likely to say "no", they will also use this visit to see if they can get away with any "standard up-charges" basically trying to see how much they think you would be willing to pay.  The TRUTH is many honest maid service companies have the base pricing and add or subtract accordingly depending on what you want or what your tailored needs will be.  We have no problem letting you know over the phone/online what you may expect to pay and you decide if you want to accept or not.  We do in-home estimates for cleaning service pricing solely based on your decision, like if you are considering recurrent services, or need to know the exact price you will be paying.  Zena's Detailed Maids will NEVER pressure you into an in-home visit as a way of getting a client, we are upfront with our pricing and let our cleanings speak for themselves and that is how we keep 'em coming back for more! 

Did you receive your online/phone cleaning service quote or have an idea of what you expect to pay?

• Once you have received your house cleaning quote and wish to continue.  You may contact us back.  At that point we will go over any details and/or special circumstances.  We will also ask some questions about your home which go right into your work order to ensure the cleaning ladies are well prepared and informed.  Next we will set up a mutual time to go over to your home for the first time cleaning service.  Alternatively, if you would like to meet your representative prior to the first time cleaning, we may set this up as well at your convenience, at that point you may ask her about the company, point out your pet peeves, and any other questions you may have, we consider this to be an in-home interview, we like doing these "meet and greet" type visits since it also gives us a chance to go over what we do, how we do it, write down detailed instructions about your home, detailed preferences, so forth, and of course, In-Home Interviews are FREE. 

• However, many house cleaning clients just do not have the time and want to go straight to the cleaning service, that is completely fine as well, just let us know what you would like to do. If you will not be there we will leave you our informational papers once the initial cleaning is done for you to go over at your convenience, also you may certainly leave a note if you feel we should be aware of anything (examples: certain sink not working, do not touch a certain area, etc..)

• You do not have to be there for the first time cleaning service or any further cleanings for that matter.  If you chose NO In-Home Interview you can still be there to briefly greet for the first time cleaning, then you may either leave or stay home.  We are not particular of clients wanting to be home (specially those that work from home) when we are cleaning, however, we do ask to have appropriate space in order to do our work without distractions.  We can start in your room or office room if you like, in order to give you your space back as soon as possible.

Compare Cleanings to see what suits you best.

• FEEDBACK - After the first time maid service we will go over the cleaning with you to make sure you are satisfied before we leave. If you are not home for that first time cleaning, go ahead and check your home once you arrive as well as the areas you were concerned about, we want to make sure you are satisfied, then go to our feedback form here, once you submit the form we will instantly be able to review it.  Let us know at your cleaning appointment, at your follow up call, by emailing, calling us, or in the feedback form, if you would like to set up once a week, every other week, or monthly cleanings we will certainly accommodate you into our appointment schedule.

• That is it!  As you can see its a pretty simple and fun process because the end result is something great to come home to!

• Are you concerned of something breaking or something missing?  We have yet to have an incident were something went terribly wrong, but for our mutual peace of mind we are Fully Insured and Bonded with a certificate of proof available upon request.

• How is your maid service going?  Does something need change?  Is a certain chemical too strong or just not cutting out?  Has your maid pointed out (either told you directly or had the message emailed to you) anything you should be aware of and you are glad she did (example: mold under a cabinet)?  Is the cleaning service excellent?

• We like 'em all, complaints, comments, compliments.  Reason being, they are a huge part of our maid service improvement, re-work of a certain process, and overall they are what we need to know if we are improving, staying competitive and so on.  It is always good to step outside the box and look in.  If you want to give us Feedback now please go here, you will see our feedback form which you may fill out and submit for immediate review. 

As a side note:

• Most of our Dallas house cleaning clients run hectic schedules and do not have time to call us during our open hours. To accommodate this we have developed a NEW emailing system. We now communicate by email as means of answering any of your questions, wanting a special request, last minute change and such.  This helps you communicate with us on YOUR time.